You May Ask
What types of products does Maxy Mart offer?
Maxy Mart specializes in a diverse range of innovative products aimed at enhancing everyday living. Our offerings include kitchen utensils, such as our versatile 19 pcs Kitchen Utensil set, and personal grooming tools, including the convenient 2 in 1 Eyebrow Trimmer & Hair Shaver. Each product is designed to provide quality and functionality for both culinary enthusiasts and personal care needs.
What is your return policy?
We have a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required for eligibility.
How long does shipping take?
Orders are typically processed within 0-1 business days. Delivery estimates are as follows: 1-2 business days for Dubai and 1-3 business days for other Emirates. Please note that these are estimates and delays may occur during peak seasons or due to unforeseen circumstances.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders to customers within the United Arab Emirates. This ensures that our customers can enjoy their purchases without additional shipping costs.
How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number. This allows you to monitor the progress of your shipment until it arrives at your designated address.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take the necessary steps to rectify it, ensuring customer satisfaction.
Can I exchange an item?
The fastest way to obtain a different item is to return the one you have. Once the return is accepted, you can make a separate purchase for the new item. Please refer to our return policy for more details on the process.
What items are non-returnable?
Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us for clarification.
How can I contact customer service?
You can reach our customer service team via email at maxymartofficial@gmail.com or by phone at +447935659292. We are here to assist you with any inquiries or concerns you may have.